Contact and support

Two ways to reach us. Both go to the team that runs Social Engine.

Fastest: open a ticket in the co-pilot

On the home page, type open a ticket (or use Open a ticket in the footer). Tickets stay attached to your account, and replies appear in the chat and your account menu.

Email

Write to admin@usesocialengine.com. Please send it from the email address on your Social Engine account.

What to include

• Your order ID (it starts with SE-) or deposit ID
• The link or @username the order was for
• What you expected and what happened

Before you write

• Undelivered or cancelled parts of orders are refunded to your wallet automatically. See the Refund Policy.
• Crypto deposits are credited once the payment is confirmed on the blockchain. You can check the status by saying check my deposit.
• We will never ask for your password, seed phrase or private keys. Treat any message that does as a scam.