Privacy Policy

Last updated November 9, 2026

We collect the minimum needed to run Social Engine safely. We don't sell your data, and we don't use third-party advertising or tracking scripts.

What we collect

Account: your email address and a securely hashed password (we can't read your password).
Service data: your orders, the public links or usernames you order for, wallet balance and deposits, support tickets and chat messages with the co-pilot.
Device and security data: an anonymous device ID cookie, session cookies, and request data such as IP address and browser type, used for security, fraud prevention and rate limiting.
Analytics: first-party, privacy-friendly statistics: pages viewed, time on page, referring website, campaign tags, country and device type. Visitors are counted with a daily anonymous ID derived from a salted hash. Raw IP addresses are not stored in analytics, and analytics events are deleted after 90 days.

Cookies

We use only essential, first-party cookies: your device ID, your sign-in session, a 30-minute analytics session, and a short-lived token for the services page. All are HttpOnly and secure.

Passwords and keys

We never ask for your social media passwords, login codes, seed phrases or private keys.

Payments

Crypto deposits are processed by our payment processor, NOWPayments. We receive the payment amount, currency, status and transaction details needed to credit your wallet.

Service providers

We use Cloudflare for hosting, security and AI processing of chat messages (for example translation), NOWPayments for payments, and an email delivery provider for account emails such as password resets. Orders are fulfilled by third-party providers, who receive only the public link or username and the quantity.

Retention

Account and order records are kept while your account is active and as needed for accounting and dispute handling. Analytics events are deleted after 90 days.

Your choices

To get a copy of your data, correct it or delete your account, open a ticket in the co-pilot or email admin@usesocialengine.com from your account email.