Frequently asked questions
Straight answers about accounts, payments, prices, delivery, refills and safety. Can't find yours? See Contact.
What is Social Engine?
Social Engine is an AI co-pilot for buying social media growth services such as followers, likes, views, subscribers and members. You describe what you want in plain language, it recommends the best-value service from a live catalog, explains why, shows the price and places the order only after you confirm.
Do I need an account to order?
You can search, compare services and see prices without an account. To place an order you need a free account (email and password), so your wallet, orders and refunds are always tied to you.
How do I pay?
You add funds to your Social Engine wallet with cryptocurrency through our payment processor, NOWPayments, which supports 100+ coins. Your wallet is credited automatically once the payment is confirmed on the blockchain. Orders are then charged from your wallet balance.
Is there a minimum deposit?
The minimum depends on the coin and network you choose and is shown before you pay. Deposits and prices are in US dollars.
How are prices set?
Prices come from the live catalog and are shown in US dollars per 1,000 units, with the exact total before you confirm. There are no subscriptions and no hidden fees. Your price can drop as you spend more: accounts move to Silver (3% off) after $25 spent, Gold (6% off) after $100 and Platinum (10% off) after $500.
Do you need my social media password?
No. We never ask for passwords. Orders only need a public link or @username. Your account or post must stay public until the order completes.
How fast is delivery?
Most services start within minutes to a few hours. Each service shows its expected start time and speed, which are estimates from recent performance and can change.
What happens if an order cannot be delivered?
If an order is cancelled or only partly delivered, the undelivered part is refunded to your wallet automatically.
What is a refill?
Some services include a refill guarantee for a set period. If the count drops during that period, you can ask for a refill (for example, say "refill my last order") and the shortfall is topped up free of charge. Services without a stated refill are not refilled.
What is drip-feed or scheduled delivery?
Instead of delivering everything at once, you can split an order into runs, for example "500 likes every day for 7 days". Each run is placed automatically and charged from your wallet when it runs.
Is buying engagement safe for my account?
There is always some risk. Social platforms may remove engagement or restrict accounts, and results are not guaranteed. We reduce risk by preferring reliable services with refill guarantees and by never asking for passwords, and we recommend starting with small quantities. Please read our Risk Disclaimer.
Which platforms and languages are supported?
Instagram, TikTok, YouTube, Facebook, X (Twitter), Telegram, Spotify, Twitch, LinkedIn, Discord, Snapchat, Threads, Pinterest, SoundCloud and more. You can ask in English, Urdu, Roman Urdu, Hindi, Arabic, Spanish, French, Turkish, Indonesian, Portuguese or Bengali.
How do I get support?
Open a ticket from the co-pilot chat (say "open a ticket") or email admin@usesocialengine.com. Include your order ID (it starts with SE-) for the fastest help.
Ready? Ask for what you need in one sentence.
Open the co-pilot